Zalmoran Account Action - 68 Hours Later

Greetings Readers,

So, there's approximately 4 hours to go in my World of Warcraft account suspension. To be honest, at this point I'm more concerned than I have been. Ironically, the closer the suspension is to being over, the more the idea of it being over is starting to bother me.

Of course, I still have not heard back from Blizzard. It's not a surprise to me that this is the case. However, since I honestly still don't know what happened, I'm very concerned that it will happen again. I am particularly concerned that it will happen shortly after the suspension, at which time I would be at work anyway and unable to do anything about it. I kind of wish I could actually get them to extend the account suspension until my email (and possibly email conversation) with Account Administration is complete.

So, at this point I've done a full anti-virus scan of all my files, registry keys, internet plugins, stored email messages, recorded TV shows in Media Center, literally everything I can think of. I've scanned the system more than twice with 3 different pieces of software, all mentioned earlier in this thread. It honestly bothers me that I still haven't come up with anything. I'd have more peace of mind if it found something than in the fact that it hasn't.

At this point I am about to begin yet another scan of my system. This time, instead of just using existing anti-virus definitions, I'm running a full heuristic scan of all memory and files, looking for any and all activity that could be considered even remotely threatening. Due to the nature of my job, it is particularly important to me to be certain now that this is an absolutely secure system.

In the mean time, I've also changed my account password for World of Warcraft again. I did it shortly after I got the message telling me to do so, but then it occurred to me that if there was a key-logger on my system it would provide no protection. Further, after finding the viruses on my roommate's computer, I decided that I did not trust our home network at all. While it's fairly reasonable to expect that Blizzard uses a fairly strong method of encryption when dealing with account information that should theoretically be well-protected against remote packet sniffing, I don't want to take a chance. Instead, I changed my password on my cell phone using the Edge network. It's the only way I can have some peace of mind that at least the password should be secure.

Speaking of cell phones, I recently read about Blizzard's Mobile Authenticator. It's much like the existing hardware device they'll send, but available on most phones. The fact that I said "most" becomes particularly relevant as this does not include my phone, any other Android phone, or my entire phone network. I am admittedly disappointed.

Anyway, at this point I've finished updating my anti-virus software, and need to begin the heuristic scan. I expect it could take quite a bit of time, but hopefully it will be done before I have to leave for work. If not, I'm going to be worried about this all day.

In time, this and all things will pass into eternity.

Zalmoran (US - Kirin Tor)