Greetings Readers,
So I finally heard back from Blizzard regarding my account suspension. The email is included below.
From: wowaccountadmin@blizzard.com
Sent: Fri 9/04/09 12:48 AM
To: [REDACTED]
Subject: World of Warcraft - Account Access Restored
Greetings,
We have restored access to the World of Warcraft account [REDACTED]. You should now be able to log in with your old password.
For your own security, we recommend you scan the computer you are using to remove all viruses, Trojan files and key-loggers. We also suggest you change your password at your earliest convenience. For tips on selecting a secure password, please visit http://us.blizzard.com/support/article/20574. For additional safety and security tips, please visit http://us.blizzard.com/support/article/20572.
Thank you for your understanding and please feel free to contact us at wowaccountadmin@blizzard.com with any further questions you may have. Enjoy yourself in Azeroth!
Sincerely,
[EMPLOYEE NAME REDACTED]
Account Administration
Blizzard Entertainment
www.blizzard.com
Nothing like getting a form-letter response that does not actually address the issue. Also note the time, Fri 9/04/09 12:48 AM. That means they helpfully "restored access" approximately 13 hours after the suspension was automatically lifted. Of course, they still don't actually address my prior message at all, and I still have no idea exactly what happened.
Admittedly, I had hoped that, since there was an employee name there, that employee may have actually read my email. However, that does seem like it would be too much to ask.
Anyway, I responded to that email again. Response below:
From: [REDACTED]
Sent: Fri 9/04/09 8:15 AM
To: wowaccountadmin@blizzard.com
Subject: RE: World of Warcraft - Account Access Restored
[REDACTED],
Thank you for your assistance. By the time I received this message, the 72 hour suspension had already been automatically lifted. However, I am still interested in the reason why my account was suspended initially, and whether this incident is remaining as some sort of black mark on my account record. The suspension itself does not concern me as much as the fact that it was a final warning.
Thank you for your assistance.
[REDACTED]
So, of course, now I'll be waiting again to hear back from them, probably receiving another form letter. I've already received the automated email again, as shown below:
W
From: donotreply@blizzard.com
Sent: Fri 9/04/09 8:19 AM
To: [REDACTED]
Subject: World of Warcraft - Account Administration
Thank you for contacting the Account Administration team regarding this issue. This is an automated email to let you know that we have received your inquiry. Please do not reply to this email; a response to your message will be sent to you as soon as possible.
While we will attempt to address all concerns as promptly as possible, it may be several days before we are able to respond depending on the total inquiries we receive. We must ask that no additional emails be submitted regarding this issue, as additional emails will ultimately result in undue delays in response time.
In the meantime, we offer other forms of support that are immediately available to you while we process your email.
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Website Support:
A wide variety of Account Administration questions and answers are available on our web site at: http://www.blizzard.com/support/wowaa
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Server Status Forum:
If you cannot log onto World of Warcraft, you may want to check the Server Status Forum for current maintenance downtime and information at: http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11113
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Game Masters:
Game Masters (GMs) are Blizzard Entertainment personnel that are available in-game to assist you with your gameplay related questions, problems, etc. Learn more about Game Masters, including how to contact them at http://www.blizzard.com/support/wowgm/
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Best regards,
World of Warcraft Account Administration Team
http://www.blizzard.com/support/wowaa
Blizzard Entertainment
So, time to play the waiting game. Sometimes, my own patience for this sort of thing amazes me.
In time, this and all things will pass into eternity.
Zalmoran
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